Frequently Asked Questions
What does it mean to be a “duty-free/tax free” retailer? The Cayman islands charges neither sales tax nor import duties on many of the items Kirk Freeport sells. This means that our customers can save a significant amount on their purchases as these extra costs are not included in the retail price. See one of our sales associates to discuss exact savings on particular items.
I’m not from the Cayman Islands. What if I have a problem with my purchase? All of products sold at Kirk Freeport are covered by the respective manufacturer’s international warranty, Kirk Freeport’s return policy, and guarantees from cruise lines. Kirk Freeport has served local and international customers in the Cayman Islands since 1972 and we are proud to greet many of our customers on each of their repeat visits to Cayman.
My relative lives in the Cayman Islands. Can I purchase a gift for them from your website? Kirk Freeport sells gift cards through our website that make perfect gifts for your family and friends. Redeemable at over 22 stores offering watches, jewelry, fragrances, handbags and luggage, china and crystal and many other products, Kirk Freeport gift cards make the perfect gift. Please include the recipient’s address when ordering and we will mail the gift card directly to them.
Why can't I buy everything through the Kirk Freeport website? Kirk Freeport is able to represent such a prestigious portfolio of suppliers because we have a reputation for acting in a professional manner towards our customers and our suppliers. We respect our suppliers’ policies of not using the internet to sell or ship products.
What Forms of Payment does Kirk Freeport accept? We accept MasterCard, Visa, Discover, and American Express credit cards and travellers cheques. We accept Cayman Islands debit cards, cheques drawn on local banks, and US and Cayman cash.
Do I have to exchange money to shop at Kirk Freeport? All pricing and sales for products sold by Kirk Freeport are in U.S. dollars. We also accept the Cayman Islands dollar at an exchange rate common to retailers in the Cayman Islands.
I am arriving by cruise ship and have a pre-booked excursion. Will I also have time to shop? Kirk Freeport stores are located within a 1 to 5 minute walk from all of the cruise ship terminals. For your convenience we encourage you to book an early tour to give you time to shop after returning downtown but even with a late tour most ship schedules allow enough time to make your purchase and get back before the last tender. You can also contact us via email at enquiries@kirkfreeport.net and arrange to have your products ready for you when you arrive.
What is a cruise ship tender? The Cayman Islands do not have docking berths for cruise ships. As an alternative we use tender boats (free water taxis) that transport guests to and from the cruise ships. The tender boat ride can take 5 – 10 minutes, but will give you an opportunity to see our crystal clear waters and flip through the Kirk Freeport catalog usually available on the ship. Since the tender does take a few minutes we suggest you bring everything you need for the day when you board your tender to come ashore; including identification, credit cards and cash.
