Kirk Freeport’s Website Policy
- General Terms and Conditions of Use
- Collection and/or Delivery Policy
- Return Policy
- Data Privacy
- Security Policy
General Terms & Conditions of Use
Welcome to KirkFreeport.com, the online presence of Kirk Freeport Plaza Limited, Cayman’s most trusted duty free retailer.
Your use of Kirkfreeport.com (hereinafter “website”) confirms your unconditional acceptance of these Terms and Conditions of Use. Please discontinue your use of this website if you are unable to comply. Note that these may vary from time to time, so we encourage you to review them whenever you visit.
Your use of this website and any dispute arising out of such use is subject to the laws of The Cayman Islands.
This website contains content owned by or licensed to us. This includes, but is not limited to, the visual appearance of the website and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
This website may also include links to other websites including those of the prestigious brands we represent. These links are provided for your convenience to provide further information. We have no responsibility for the content of the linked website(s).
Although we and the brands we represent strive to maintain the highest standards of accuracy, no warranty or guarantee is implied as to the accuracy or completeness of the information herein and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Collection and/or Delivery Policy
It is important to note that not all the Products referenced on the website are available to be shipped to every territory. Many brands of watch or jewelry may not be exported by us, though they may be collected at the appropriate Kirk Freeport store on island for personal export by the customer.
Where delivery is offered, it will be by FEDEX, DHL or other appropriate courier and at market rate which will be advised at the time the transaction is completed. Items will be shipped to the address supplied at the time of Purchase and customers should verify that what they provide as an address is complete and appropriate for Courier company use. Kirk Freeport reserves the right to decline to ship to an address that cannot be verified.
Some items may be ‘drop-shipped’ direct from the manufacturer, in which case Kirk Freeport will provide an estimated delivery date.
Except where expressly indicated, products and services exclude delivery, and customs and duty charges and taxes in the destination territory; these are the responsibility of the Customer.
There is no return on sale-priced or promotionally-priced items.
Some items may be subject to additional return restrictions, which will be indicated on the store receipt.
There is no return for “buyer’s remorse”.
All other items may be returned within two calendar weeks from purchase date for store credit, provided each item is returned undamaged, unmarked and with all original packaging in perfect condition, and complete with all documentation and components and with the original Kirk Freeport receipt.
All Watches are sold with Manufacturer’s International Warranty and service is available at any authorized dealer.
Items collected at Kirk Freeport Stores should be inspected before the customer signs the store copy of the receipt and leaves the store.
Items Delivered. In rare cases items are damaged in transit by careless handling. In the event of a delivered item arriving with damaged packaging please photograph the exterior of the package before opening as proof may be required by the Courier. Please ensure damage is reported on the Courier’s records.
Upon opening, if damage to the contents is confirmed then contact Kirk Freeport Customer Service Custserv@kirkfreeport.com or +1 (345) 949-7477 who will advise the next step.
Special Orders and Drop-shipped items may be subject to other restrictions which will be advised during the purchase process.
Kirk Freeport is committed to protecting your privacy in line with the stated terms of the Cayman Islands Data Protection Bill 2016 which is expected to be enacted in 2017.
Kirk Freeport may collect personally identifiable information such as your email address, name and other contact information for the purposes of customer service or to provide you with products and services. All information that you share with us will be treated with the strictest confidentiality.
Kirk Freeport may also collect information that does not personally identify the user, either to improve the website or for purposes of website traffic analysis.
This website uses Secure Sockets Layer technology to protect your data. This is verified by a symbol, often a padlock icon, shown usually in the web browser’s address bar, and by the web address itself being prefixed with ‘https://’. If you don’t see either of these security elements, then please use a more modern and secure web browser.
All brands, product names, text and visual elements of this website which are not copyright of our vendors are copyright Kirk Freeport Plaza, 2017. All rights are reserved. See The Copyright (Cayman Islands) Order 2015 which broadly implements UK Copyright Law.